Terms of Service and Engagement

All services are proposed, contracted, delivered and invoiced by Mehra Life Sciences Private Limited under the ARMEO brand. ARMEO is a business brand and operating division and is not a separate legal entity.

An engagement begins only when a written proposal, statement of work, order form or agreement is accepted by authorised representatives of both parties. Website content, quotations, indicative ranges and introductory discussions are not offers capable of acceptance and do not create binding commitments.

The scope, deliverables, timelines, dependencies, assumptions, team composition and fees for each engagement are set out in the applicable statement of work. Anything not expressly included is out of scope. Changes to scope are agreed in writing and may affect fees and timelines.

Delivery depends on timely access to information, systems, approvals, brand assets, budgets and decision-makers. Delays or inaccuracies in client-supplied inputs may affect timelines, outcomes and fees. The client is responsible for the legality and accuracy of materials and claims it supplies.

Fees, currency, billing frequency and payment schedule are stated in the statement of work. Unless stated otherwise, fees are exclusive of applicable taxes, statutory levies, media spend, platform fees, licences, third-party tools and pre-approved out-of-pocket expenses, which are charged in addition. Goods and Services Tax is applied at the prevailing rate where applicable.

Unless the statement of work provides otherwise, invoices are payable within the period stated on the invoice. Retainers and mobilisation fees are payable in advance of the relevant period. We may suspend work on materially overdue accounts after written notice. Amounts already invoiced for work performed remain payable.

Where ARMEO manages media, platform or vendor spend on a client's behalf, that spend is a pass-through cost and is separate from professional fees. Platform, publisher and vendor terms apply to that spend and are outside our control.

Ownership of engagement deliverables passes to the client on full payment, except for ARMEO's pre-existing materials, frameworks, methodologies, tools, templates and know-how, which remain owned by Mehra Life Sciences Private Limited and are licensed to the client for the agreed purpose. Third-party licensed assets remain subject to their own licence terms.

Each party will keep the other's non-public information confidential and use it only for the engagement, subject to legal or regulatory disclosure obligations and to disclosure to personnel and advisers bound by equivalent obligations.

ARMEO commits to professional standards of work, not to specific commercial results. Business, growth, marketing, brand, technology and commerce outcomes depend on many factors outside our control. Estimates, targets and projections are not warranties.

To the maximum extent permitted by law, and unless the statement of work provides otherwise, the aggregate liability of Mehra Life Sciences Private Limited in connection with an engagement is limited to the professional fees paid for that engagement in the three months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential or punitive loss. Nothing excludes liability that cannot lawfully be excluded.

Either party may terminate an engagement in accordance with the notice provisions of the statement of work. On termination, the client remains liable for fees for work performed and for non-cancellable third-party commitments made on its behalf. Cancellation and refund treatment is set out in the Refund and Cancellation Policy.

These terms are governed by the laws of India. Subject to any dispute-resolution clause in the applicable statement of work, courts having jurisdiction in Delhi, India will have jurisdiction. Parties will first attempt good-faith resolution through senior representatives.

If there is a conflict, a signed statement of work or agreement prevails over these terms, and these terms prevail over general Website content.

Commercial and contractual questions may be sent to arjoon@mlspl.co.in.