Refund and Cancellation Policy

This policy applies to professional service engagements, retainers, project fees and workshops contracted with Mehra Life Sciences Private Limited under the ARMEO brand. ARMEO does not sell physical goods and does not operate a consumer storefront. Where a signed statement of work contains different cancellation or refund provisions, that document prevails.

Engagements are bespoke professional services delivered by named specialists over an agreed period. Capacity is reserved in advance, which is why cancellation terms are tied to notice and to work already performed rather than to a fixed cooling-off window.

A client may cancel an engagement by written notice in accordance with the notice period in the statement of work. On cancellation, the client remains liable for fees for work performed up to the effective date of cancellation, for the agreed notice period, and for non-cancellable third-party commitments already made on the client's behalf.

We may cancel or suspend an engagement where there is non-payment, a conflict of interest, a legal or regulatory concern, or a material breach. Where we cancel for reasons other than client breach or non-payment, any fees paid in advance for work not yet performed will be refunded.

Refunds are considered for amounts paid in advance for work that has not been performed and for capacity that has not been reserved or consumed. Refunds are not available for work already delivered, time already invested, mobilisation or onboarding fees, third-party costs already committed, media or platform spend already deployed, or licences and tools already purchased for the engagement.

Duplicate payments, overpayments and payments made in error are refunded in full once verified, without deduction.

Send a written request to arjoon@mlspl.co.in with the subject line “Refund Request”, quoting the invoice or transaction reference, the amount, the payment date and the reason. We aim to acknowledge within three business days.

Approved refunds are processed to the original payment method within seven to fourteen business days of approval. The time taken for the amount to appear depends on the bank, card issuer or payment provider and is outside our control. Bank charges, foreign-exchange differences and non-refundable payment-gateway fees may be deducted where applicable law permits.

Where a refund is issued, applicable taxes are adjusted or credited in accordance with prevailing tax law, and a credit note is issued where required.

We ask clients to contact us before initiating a chargeback so that the matter can be resolved directly. We will cooperate with legitimate payment-provider investigations and will provide engagement documentation as evidence where required.

Unresolved refund disputes are handled under the governing-law and dispute provisions of the Terms of Service and Engagement.